How to Accept M-Pesa Payment

Step-by-Step

1. Add the customer's items to the cart and tap Checkout.
2. In the Payment screen, select M-Pesa as the payment method.
3. Enter the customer's M-Pesa phone number.

Accepted formats: 07XXXXXXXX, 01XXXXXXXX, or 2547XXXXXXXX

4. Confirm the amount is correct and tap Send STK Push.
5. A "Waiting for customer…" message appears — leave the screen open.

Payment screen showing M-Pesa selected with phone number field and Send STK Push button

6. The customer's phone shows an M-Pesa PIN prompt with the amount and your business name.
7. The customer enters their M-Pesa PIN to approve the payment.

  Illustration of the M-Pesa PIN prompt on the customer's phone

8. Once the customer confirms, the POS screen automatically closes the payment — the cashier does not need to do anything.
9. The sale is recorded and the receipt is printed or displayed.
10. The M-Pesa confirmation code (e.g. RHF6Q8TSMN) is printed on the customer's receipt.

  Payment confirmed screen showing the M-Pesa receipt number

  Customer receipt with M-Pesa transaction reference printed

If the Customer Does Not Receive the PIN Prompt

• Confirm the phone number was entered correctly.

• Ask the customer to check if their phone is on and has a signal.

• You can tap Send STK Push again to resend the request.

• If the issue persists, the customer can pay with cash or another method and the sale can be completed normally.