Tracking Requests

Tracking Requests

Everything a customer submits through the portal — disputes, promises to pay, and credit applications — is gathered under the My Requests tab, where they can see the current status of each without having to ask the team.

What customers can track

• Disputes — see whether each dispute they've raised is Open, Under Review, Resolved, or Rejected.
• Promises to Pay — see whether a promise is still Pending, or was marked Kept, Partially Kept, or Broken after its date passed.
• Credit applications and limit increases — see where each request stands in the review process.

Why it matters

This is what makes the portal genuinely self-service. A customer can raise a dispute, then check back later to watch it move from Open to Resolved — all on their own, without calling or emailing to ask "what's happening with my request?" It keeps the customer informed and takes routine status-chasing off the credit team's plate.